99.9% guaranteed uptime We offer reliable, UK based web hosting AND ensure your website is live for your customers.	30 Day Money back guarantee If you are not completely satisfied with our hosting services, we will refund 100% of your money!
Guaranteed customer support When you need help, you need it fast! ALL our services are covered by our 1 Hour response guarantee.	Your website backup secured We will back-up your website each week to ensure that you NEVER lose your content. We will also back-up on request.
Flexible Hosting Solutions Had a great idea? Need more space? Want another database? No problem. We can grow with you online easily.	You Are In Control Unlike other hosts, the domain's are registered in your name and you have total control over your account.

Does Your Current Host Do All That AND Guarantee It?

Thought not!

And remember, if we fail to deliver support AND our service levels as set out below are not met, we will refund any outstanding hosting fees paid IN FULL and you will get the rest of that year's hosting...

Absolutely FREE!

So, just to recap, here is what we DO promise and what we do if we fail to deliver...

Our Hosting Promises

1. 99.9% Uptime Guarantee - Your website live all the time
2. FTP Access 24 Hours A Day - Get to your web files anytime, wherever you are
3. Your Website Backed Up - Part of our unique weekly disaster recovery plan should the worst happen
4. Our Servers ARE NEVER oversold - When we say 20GB, we mean 20GB. Our limits are hard-set*
5. We Will Reward Loyalty - Every year you renew, we will reduce the fee each and every year by 2.5%
6. We Will Keep You Informed - If we need to work on our servers, you will get AT LEAST 72 hours notice
7. We Grow With You - Need more resources, tell us and we will increase your allowance WITHOUT CHARGE

If we DO NOT deliver on these promises, we will REFUND your unused fees** without question. If you are unhappy within 30 days of signing up, we will refund you with 100% of your money without question.

*We will never over allocate a server. If our resources are set to 20GB per client, once these limits are reached we will allocate extra space for our clients at no extra cost to you, our valued clients.

**Unused fees are calculated pro-rata. For example, if you have been with us 6 months and we have not met our contractual targets, we will refund you the outstanding 6 months. This does not affect your statutory rights nor does it affect our 30 Day Money Back Promise from sign-up.

Our 100% Guaranteed Support Promise

Sometimes things go wrong even for the best of us and you need to get in touch with us. Before you joined ITsold, we think that you may well have been frustrated by how long it took for your previous host to contact you. Not anymore...

...this part of our promise package is simple. When you contact our support team with an issue, we GUARANTEE to respond to you within 1 hour.

If we do not, then we will refund ALL YOUR HOSTING FEES for that year and you will pay NOTHING until your next renewal date.

There are a few conditions, but overall, I am sure you will agree, this is a pretty confident stance on our part.

The little legal bits are set out below...

• Our 1hr guarantee INCLUDES contact made oustide of office hours up to 10pm, 7 days per week
• Our 1hr guarantee response time refers to our support ticket system ONLY
• Our 1hr guarantee EXCLUDES pre-sales questions. Although these are usually very fast!
• Our 1hr guarantee refers to a RESPONSE only and not the resolution. Although in almost 98% of all support issues raised, they are resolved within 1hr

So, what are you waiting for, order your hosting package with the experts (and for an annual pack you also get a FREE domain name & get a free transfer for any domain name you own) today via our secure ordering system or call us on 0116 3800 255.

Our Office Hours & Contact Details

Monday to Friday - 9.00am to 5.00pm (B.S.T.)

Telephone: 08000 337 402 or 0116 3800 255

Email: hosting @ itsold.co.uk